Like how you have added a personal touch to support. Hard to have an immediate impact if still just in concept phase.

Generally an interesting idea, hard to really convey this in a couple of minutes. Good question by one of the judges, would this be preferable to a touch based interaction. I do like the "humanization" aspect of it though.

I question whether or not this is more efficient than a regular app - and the voice feels a bit cold and inhuman vs welcoming.

Engaging solution overall.

This is an idea of visual IVR - seems not to be new. Hard to give higher points as coding was not done.

Voice activated commands makes it easy like using Siri. Do you have the voice activated software? I am concerned about the software and if it would work properly.

I don't know if voice is more efficient than typing on icons

Nice job with the video demo. It would have been great to see a prototype.

so, here is a mockup preview: https://youtu.be/Au-3D_zQPy0