Speech Sentiment Analysis

Sentiment engine that listens to a conversation and extracts the sentiment out of it.

Mumbai

0 Like

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Project Info

Message Team

Technologies Used

hp api

Project Team

Dilip Verma

Developer

Ankur Khera

Corporate Entrepreneur Developer

This team is looking for

Product Manager Investor

REQUEST TO JOIN

About

Customer Satisfaction is the key for the growth and survival of any business. Typically enterprises / businesses have Customer care Centers to help their customers instantly. One of the challenges businesses face is how do they quantify the satisfaction of their customers when they call them up. Traditionally IVRS Ratings have worked but it is manual and not every customer likes to fill it up. Our vision is to create an Automated system which listen to the conversation between the business and the customer and automatically extracts the sentiment out of the conversation. It gives a real time update to the businesses about their Agents and help them rectify on the fly and increase customer satisfaction. https://github.com/Dilip-Verma/hackathon

Comments

Gautam Bhasin - 2575d

Nice concept. Can actually evolve as a product which has direct revenue stream. The implementation was very preliminarily and could have done much more in 24 hours. Would like to see some more work in this area by these guys.

Ankur Khera - 2576d

Customer Satisfaction is the key for the growth and survival of any business. Typically enterprises / businesses typically have Customer care Centers to help their customers instantly. One of the challenges businesses face is how do they quantify the satisfaction of their customers when they call them up. Traditionally IVRS Ratings have worked but it is manual and not every customer likes to fill it up. Our vision is to create an Automated system which listen to the conversation between the business and the customer and automatically extracts the sentiment out of the conversation. It gives a real time update to the businesses about their Agents and help them rectify on the fly and increase customer satisfaction.