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Citizens can be fruitfully engaged in identifying and reporting civic problems with the use of mobile phones and social media. USING THE POWER OF CROWD-SOURCING AND SOCIAL MEDIA, WE DEVELOPED A PLATFORM THAT WOULD ALLOW CITIZENS TO EASILY REPORT ISSUES USING HASHTAGS. THE GEO-LOCATOR WILL AGGREGATE, RANK AND REPORT TO THE CITY OFFICIALS DATA AND SERVICE REQUESTED. THE POWER OF IBM WATSON WILL ALLOW THE REPORT TO BE RANKED BASED ON LEVEL OF SEVERITY TO ENSURE THAT SERVICE REQUESTED ARE RESPONDED TO BASED ON NEED.