This team is looking for
When supporting a business partner with technical issue, it takes a lot of time to describe the problem by phone. We can use tools available on the market, but for some users who lack technical IT skills, the third party tools setup steps are very difficult to follow. In other cases, company computers prevent to install any software for security reasons, making it impossible even for IT skilled people to use those supporting tools. Those challenges prolong the average duration of support calls and decrease substantially the overall quality of the support service. Samaritan tackles these problems by using the newest technologies thereby lowering support costs and increasing quality. Using a small implementation footprint into your program to make it a 3 seconds task.
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