RBC Assist

Everyone's personal scheduling assistant from RBC

Toronto

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Project Info

Message Team

Technologies Used

Android

Project Team

nilesh.kamani

Developer Designer

Mohit Kishore

Developer

This team is looking for

Product Manager Investor

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About

A mobile app that allows clients to schedule ON DEMAND call appointments or in-branch appointments. Enhanced Personal Banking Experience Increased Customer Satisfaction Improved Feedback System

Comments

Len Covello - 1414d

Good basic design features that are beneficial for a current customer. You may want to incorporate additional phone features specifically voice to text to accomplish more within the app. i.e. Perhaps a summary of the previous calls in text for review?

Mohit Kishore - 1414d

In the past calls section, we initially had an idea for a link to the ticket(If created during the call) which contains a lot of information about the history of problem.

nilesh.kamani - 1414d

Yes, we can list out more features which can be added to this application.

David - 1414d

Very useful - and a great idea/concept . My concern is that a great deal of these calls are handled through a call centre and not the branch - might be challenging to integrate into two units of the enterprise who don't necessarily talk to each other.

Mohit Kishore - 1414d

As mentioned in the Q/A section, this could be a premium service for people who are willing to pay yearly or for people who do not call often, they could have a little charge which could possibly solve a potential problem that could loose a lot of money.

nilesh.kamani - 1414d

Thanks for appreciation. The "Call" appointment can be given only for call from call center, while "In-branch" appointment is only for personal meetings with branch staff.

Stephen Schroth - 1414d

Solves a real problem but seems designed for existing customers versus prospects which represent a significant volume of appointments.

nilesh.kamani - 1414d

Yes, this application may suit more to business users. However there might be individual users who would like to pay for extra premium service.

Darren Murata - 1414d

Why no text or email options? Feels like this might be a tad antiquated in a single communication methodology

nilesh.kamani - 1414d

Yes, we can surely add more options in this application, but we only tried to integrate which were able to finish in 24 hours and make it work.

nilesh.kamani - 1414d

Thanks for appreciation!!!

Dmitry.Barinov - 1414d

This idea might have a lot of impact. Integration into the real production back-end might require significant effort.

nilesh.kamani - 1414d

Yes, existing back-end system will require a modification to integrate this functionality. However there will be no extra requirement of staff as any agent can switch back between in-queue users and on-demand users as per schedule.

James.McGuire - 1414d

There is a need for something like this... lots of legacy to integrate into to make it work :)

nilesh.kamani - 1414d

Yes, there is need for something like this in many service based industries like Telecom, etc. I am sure this can be considered while upgrading the current legacy systems.

nilesh.kamani - 1414d

Thanks for appreciation!!!

Melody Adhami - 1414d

This call back feature would be helpful for customer service. Feedback option is also very useful.

nilesh.kamani - 1414d

Thanks for appreciation!!!

socialnerdia - 1414d

This is a good problem to solve. It should be integrated with the digital/mobile RBC experience. Nice touch with the "force" comment during the presentation.

nilesh.kamani - 1414d

Thanks for appreciation!!!

RBC Assist

Everyone's personal scheduling assistant from RBC

Toronto

Technologies Used

Project Team

nilesh.kamani

Mohit Kishore

This team is looking for

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