Technologies Used
XOJONSBASIC
visual basic
About
It's a convergence of tri technology (mobile app, Web, Desktop) that solved the needs of Customer and Service provider. 1. It create support ticket 2. It has and auto-delegation intelligence where specific problem will be delivered to specific Agent. 3. It has HANGUP/CALLUP support detection 4. Analytical reports to produce for manpower planning 5. Customer can set date and time for a Call back support 6. Telephone conversation resumption 7. SMS only for customer (no need data plan) 8. Rank Agent thru Customer App feadback.
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