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Without support for key standards and practices, back-office efforts in areas like service delivery and customer experience optimization – which require cooperation between multiple vendors and partners – likely will fail. TM Forum offers an over-arching framework, underlying standards and a set of best practices to standardize and automate key BSS and OSS processes. Employees often use their personal smart devices to access privileged company information and to track the detection, reporting, and resolution of some type of problem or opportunity. With PC411, the trouble ticketing/reporting/ordering tool can be accessed from the lock screen. All records are archived in DrobBox with appropriate user-level access.

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