Technologies UsedRuby on Rails
This team is looking for
1.) 75% of customers believe it takes too long to reach a live agent. 2.) Up to 40% of all support tickets relate to the top 5 common issues. With these stats in mind, we have built Cloud Support -- a solution that include on demand customer service agents who can field the common customer service requests quickly and effectively. We are mobile first and we included an mobile SDK that allows our customers' customers to get a response in seconds, by leveraging a pool of on demand customer services reps. It's a no brainer -- companies save costs by employing a cheap front line of defense while customers receive instant support related to their inquires. All this is possible because of Synch. We use real time app to app calling for escalated calls as well analytics monitoring for team leads to ensure the on demand CS reps are performing acceptably.