This team is looking for
When a customer goes to open a case (https://www.perfectomobile.com/search-knowledge-base) in addition to the option to search the Community there were be a list of topics and links to these topics directly from the Support page. Like on this website: http://www.magicjack.com/faq/. This will provide the customer with quick and direct information that is pertinent to their issues without needs to search the entire Community. Will reduce cases and increase customer satisfaction by providing information quickly and in easy to view format.